Question 1

How does Mint Rewards work?

Accepted Answer

Mint Rewards makes recycling rewarding. Sign up, set your address, and our team collects your recyclables on a regular schedule. You earn Mint Points for every collection, which you can redeem for discounts at restaurants, cafes, fashion brands, ride-hailing services, and more.

Question 2

Do I need to schedule a recycling collection?

Accepted Answer

No scheduling needed. Our teams collect recyclables automatically based on your area's schedule, usually weekly or bi-weekly. You'll get notifications in the app about your collection days.

Question 3

Is Mint Rewards free?

Accepted Answer

Yes, completely free. Download the app, sign up, and start earning rewards through regular recycling. There are no hidden fees. Pro membership is optional for users who want enhanced benefits.

Question 4

Where is Mint Rewards available?

Accepted Answer

Mint Rewards operates in Karachi, Lahore, Islamabad, and other major cities with coverage expanding to new areas regularly. Check availability by entering your address in the app during signup.

Question 5

What types of recyclables do you collect?

Accepted Answer

We collect multiple types of recyclable materials including plastic bottles and containers, paper and cardboard, metal cans, glass (in select areas), and other dry recyclables. The app shows exactly what's accepted in your location.

Question 6

Do you collect wet waste and food scraps?

Accepted Answer

Yes, but wet waste collection is exclusively available for Pro subscribers. Pro members get wet waste pickup, bonus points, exclusive rewards, and more frequent collections.

Question 7

What happens to my recyclables after collection?

Accepted Answer

All collected materials go to authorized recycling facilities where they're sorted, processed, and transformed into new products. This keeps waste out of landfills and oceans while supporting Pakistan's circular economy.

Question 8

Do I need special bags or bins?

Accepted Answer

Some areas receive Mint Rewards collection bags. In others, you can use any bag or container—the app guides you through proper preparation. The key is keeping recyclables clean, dry, and separated from waste.

Question 9

Can I use Mint Rewards in my apartment or housing society?

Accepted Answer

Yes! Mint Rewards works for apartments, housing societies, and individual homes. We coordinate with building management for convenient collection points.

Question 10

What if I miss a collection?

Accepted Answer

Don't worry. Your recyclables will be collected on the next scheduled pickup. Keep them stored safely until then.

Question 11

What rewards can I get with my Mint Points?

Accepted Answer

Mint Rewards partners with leading brands across Pakistan. Redeem points for discounts on: • Food and restaurants (dine-in and delivery) • Coffee shops and cafes • Clothing and fashion • Ride-hailing and travel • Groceries and household items • Digital subscriptions and services New partners and offers are added regularly, so check the app for the latest deals.

Question 12

How do I earn more Mint Points?

Accepted Answer

Earn more by: • Recycling consistently (never miss a collection) • Properly sorting materials (clean, dry recyclables earn full points) • Upgrading to Pro for bonus points on every collection • Referring friends (earn bonus points for each successful referral) • Participating in special promotions

Question 13

How do I redeem my Mint Points?

Accepted Answer

Redemption is simple: 1. Open the Rewards section in the app 2. Browse available offers from partner brands 3. Select your reward and confirm redemption 4. Receive a unique code or voucher 5. Use it at checkout online or show it in-store Each partner has specific redemption instructions shown in the app.

Question 14

Do Mint Points expire?

Accepted Answer

Yes, points expire 2 months after they're earned to encourage regular redemption and keep rewards fresh. Pro members get extended expiration periods. The app shows your points balance and expiration dates so you never lose rewards.

Question 15

How do I contact support?

Accepted Answer

Reach our support team through: • In-app chat (fastest response) • Email: hello@mymintrewards.com • Phone: +92 349 2498174 • Website contact form

Question 16

Is my personal data safe?

Accepted Answer

Absolutely. We use bank-level encryption, never sell your data, and only share what's necessary with collection partners. Read our full Privacy Policy for details.

Question 17

Can I pause my account if I'm traveling?

Accepted Answer

Yes, you can pause collections through the app if you're away. Your account and points remain active.

Frequently Asked Questions

1Getting Started

2Recycling & Collections

3Points & Rewards

4Account & Support

Still have questions?