Terms and Conditions
Welcome to Mint Rewards. By creating an account or using our services, you agree to these terms.
Last Updated: December 2024
Our Service
Mint Rewards provides:
- Doorstep collection of recyclable materials (free with Lite, enhanced with Pro)
- A points-based rewards system for recycling
- Access to discounts and offers from partner brands
- Optional Pro membership with wet waste collection and enhanced benefits
Account Requirements
To use Mint Rewards, you must:
- Be at least 18 years old or have parental consent
- Provide accurate, current information during registration
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized access
- Use the service only in areas where we operate
How Mint Points Work
Earning Points
You earn Mint Points when we collect and verify eligible recyclable materials from your location. Point values depend on material type, quantity, and quality.
Point Validity
Points remain active for 2 months from the date earned. Expired points cannot be restored. Pro members may receive extended point validity as part of their membership benefits.
Redemption
Points can be redeemed for discounts and offers from participating partners. Redemption is final and points cannot be refunded once used.
Point Transfers
Points are non-transferable and have no cash value.
Collection Guidelines
Eligible Materials
We collect plastic, paper, cardboard, metal, and other dry recyclables as specified in the app.
Preparation
Recyclables should be clean, dry, and sorted according to app guidelines.
Access
You must provide safe, accessible collection points during scheduled pickup times.
Contaminated Loads
We reserve the right to reject heavily contaminated or non-recyclable materials without point credit.
Pro Membership
Pro is an optional paid subscription offering:
- Wet waste collection services
- Bonus points and exclusive rewards
- Extended point validity
- Priority collection scheduling
- Early access to partner offers
Pro subscriptions auto-renew unless cancelled. Cancellation terms and refund policies are detailed in the app.
Partner Offers
Reward availability, values, and terms are set by partner brands and may change without notice. Mint Rewards is not responsible for partner-imposed restrictions, expired offers, or redemption disputes.
Prohibited Conduct
You may not:
- Manipulate the points system through fraud or misrepresentation
- Share account access with others
- Reverse engineer or exploit the app
- Use automated systems to interact with our platform
- Violate any applicable laws
Account Suspension
We may suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse the platform. Suspended accounts forfeit accumulated points.
Liability Limitations
Mint Rewards provides services "as is" without warranties. We are not liable for:
- Service interruptions or delays
- Lost or expired points due to technical issues
- Disputes with collection staff or partners
- Indirect, incidental, or consequential damages
Our total liability is limited to the value of points in your account at the time of the incident.
Service Changes
We may modify features, point values, collection schedules, or partner offerings to maintain platform sustainability. Major changes will be communicated through the app.
Dispute Resolution
Disputes will be resolved through good faith negotiation. If unresolved, disputes are subject to the jurisdiction of Karachi courts under Pakistan law.
Contact
For questions about these terms:
support@mymintrewards.com
Phone
+92 349 2498174
In-App
Support Chat